The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership

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Date
2023-08-02
Author
Santa Florez, Ricardo Alberto
Moros Ochoa, María Andreína
Morante, Diego
Rodríguez-Castro, Dorys Yaneth
Scavarda, Anníbal José
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Abstract
This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness.
DOI
https://doi.org/10.1371/journal.pone.0284752
URI
http://hdl.handle.net/10726/5290
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