Listar Publicaciones e Investigación por autor "Vargas Calderón, Vladimir"
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Machine learning for assessing quality of service in the hospitality sector based on customer reviews
Vargas Calderón, Vladimir; Moros Ochoa, María Andreína; Castro Nieto, Gilmer Yovani; Camargo, Jorge E. (Springer, 2021-07-24)The increasing use of online hospitality platforms provides firsthand information about clients preferences, which are essential to improve hotel services and increase the quality of service perception. Customer reviews ...