The impact of emotional intelligence on operational effectiveness : the mediating role of organizational citizenship behavior and leadership
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Date
2023-08-02Author
Santa Florez, Ricardo Alberto
Moros Ochoa, María Andreína
Morante, Diego
Rodríguez, Dorys
Scavarda, Anníbal José
Citación
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Purpose
This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness.
Design/Methodology
The analys