The role of quality in the hotel sector: the interplay between strategy, innovation and outsourcing to achieve performance
| dc.contributor.author | Santa Flórez, Ricardo Alberto | |
| dc.contributor.author | Rodríguez Victoria, Orietha Eva | |
| dc.contributor.author | Tegethoff, Thomas | |
| dc.contributor.orcid | Santa Flórez, Ricardo Alberto [0000-0003-2584-2928] | |
| dc.contributor.orcid | Rodríguez Victoria, Orietha Eva [0000-0001-6854-3253] | |
| dc.contributor.orcid | Tegethoff, Thomas [0000-0003-4007-0508] | |
| dc.contributor.scopus | Santa Flórez, Ricardo Alberto [35243462500] | |
| dc.contributor.scopus | Tegethoff, Thomas [ 57209661332] | |
| dc.contributor.scopus | Rodríguez Victoria, Orietha Eva [57197799702] | |
| dc.date.accessioned | 2026-01-07T20:22:12Z | |
| dc.date.issued | 2025-01-02 | |
| dc.description.abstract | Lograr un mejor desempeño y una ventaja competitiva sostenible es esencial para la supervivencia en la industria hotelera. Sin embargo, la literatura sobre los factores en los que las empresas hoteleras locales en países en desarrollo deberían basarse para competir con éxito es escasa. Con una economía emergente y un importante potencial de crecimiento en los sectores de viajes y hotelería, Colombia busca mejorar el desempeño de su industria hotelera. Para lograr este objetivo, es fundamental explorar y analizar los efectos de las estrategias y prácticas implementadas. | spa |
| dc.description.abstractenglish | Achieving better performance and a sustainable competitive advantage is essential for survival in the hotel industry. However, literature is scarce on which factors local hotel businesses in developing countries should rely on to compete successfully. With an emerging economy and significant potential for growth in the travel and hospitality sectors, Colombia is seeking to improve the performance of its hotel industry. To achieve this goal, exploring and analyzing the effects of the strategies and practices implemented is essential. Accordingly, this study investigates the dynamics of the interactions between strategies, process innovations, outsourcing practices and operational quality in the hotel industry in Colombia. | eng |
| dc.description.orcid | https://orcid.org/0000-0003-2584-2928 | |
| dc.description.orcid | https://orcid.org/0000-0001-6854-3253 | |
| dc.description.orcid | https://orcid.org/0000-0003-4007-0508 | |
| dc.description.scopus | https://www.scopus.com/authid/detail.uri?authorId=35243462500 | |
| dc.description.scopus | https://www.scopus.com/authid/detail.uri?authorId=572096613 | |
| dc.description.scopus | https://www.scopus.com/authid/detail.uri?authorId=57197799702 | |
| dc.identifier.doi | https://doi-org.cvirtual.cesa.edu.co/10.1108/TQM-01-2023-0016 | |
| dc.identifier.issn | 1754-2731 | |
| dc.identifier.uri | http://hdl.handle.net/10726/6103 | |
| dc.language.iso | eng | |
| dc.publisher | Emerald Publishing | |
| dc.relation.citationendpage | 221 | |
| dc.relation.citationissue | 1 | |
| dc.relation.citationstartpage | 199 | |
| dc.relation.citationvolume | 37 | |
| dc.relation.ispartofjournal | The TQM Journal | |
| dc.rights.accessrights | info:eu-repo/semantics/openAccess | |
| dc.rights.local | Abierto (Texto Completo) | |
| dc.subject | Management science & operations | |
| dc.subject | Quality management/systems | |
| dc.subject | Total quality management | |
| dc.subject | Competitiveness | |
| dc.subject | Strategy | |
| dc.subject | Outsourcing | |
| dc.subject | Process innovation | |
| dc.subject | Hotel industry | |
| dc.subject | Performance | |
| dc.title | The role of quality in the hotel sector: the interplay between strategy, innovation and outsourcing to achieve performance | eng |
| dc.type.coar | http://purl.org/coar/resource_type/c_2df8fbb1 | |
| dc.type.driver | info:eu-repo/semantics/article | |
| dc.type.redcol | http://purl.org/redcol/resource_type/ART |