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Correction: Do peer-to-peer interaction and peace of mind matter to the generation Z customer experience? A moderation-mediation analysis of retail experiences

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dc.contributor.authorSiqueira Junior, José Ribamar]
dc.contributor.authorPeña García, Nathalie
dc.contributor.authorLosada Otálora, Mauricio
dc.contributor.authorDakduk Valle, Silvana María
dc.contributor.orcidSiqueira Junior, José Ribamar [0000-0001-8210-1742]
dc.contributor.orcidPeña García, Nathalie [0000-0002-6594-5940]
dc.contributor.orcidLosada Otálora, Mauricio [0000-0002-1791-9086]
dc.contributor.orcidDakduk Valle, Silvana María [0000-0003-4700-5354]
dc.contributor.scopusSiqueira Junior, Jose Ribamar [57194709751]
dc.contributor.scopusLosada-Otálora, Mauricio [55695829400]
dc.contributor.scopusPeña-García, Nathalie [57202849705]
dc.contributor.scopusDakduk, Silvana [36187758500]
dc.contributor.scopusLourenço, Carlos Eduardo [55612077700]
dc.date.accessioned2026-01-07T20:22:13Z
dc.date.issued2025-04
dc.description.abstractDebido a la actual fragmentación de las experiencias, las empresas han reducido su control sobre la experiencia que ofrecen en puntos de contacto específicos. Sin embargo, los clientes, por otro lado, han adquirido mayor poder sobre ciertos puntos de contacto. Estos puntos pueden clasificarse como elementos internos o externos de la experiencia del cliente. Nuestro conocimiento actual sobre cómo las empresas pueden influir en los factores externos que influyen en la percepción de los consumidores sobre sus experiencias es muy limitado, y la falta de información puede deberse a que las organizaciones priorizan componentes bajo su control que pueden gestionarse completamente internamente.spa
dc.description.abstractenglishDue to the current fragmentation of experiences, companies have diminished control over the experience they provide at particular touchpoints. However, customers, on the other hand, have gained enhanced power over certain touchpoints. Touchpoints can be categorized as internal or external elements of a customer's journey. Our current knowledge of how businesses might affect external factors that may influence consumers' views of their experiences is very limited and the absence of information may stem from organizations prioritizing components within their control that can be fully managed internally.eng
dc.description.orcidhttps://orcid.org/0000-0001-8210-1742
dc.description.orcidhttps://orcid.org/0000-0002-6594-5940
dc.description.orcidhttps://orcid.org/0000-0002-1791-9086
dc.description.orcidhttps://orcid.org/0000-0003-4700-5354
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=57194709751
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=55695829400
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=57202849705
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=36187758500
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=55612077700
dc.identifier.doihttps://doi.org/10.1057/s41270-025-00381-y
dc.identifier.eissn2050-3326
dc.identifier.issn2050-3318
dc.identifier.urihttp://hdl.handle.net/10726/6112
dc.language.isoeng
dc.publisherPalgrave Macmillan
dc.relation.citationendpage444
dc.relation.citationissue3
dc.relation.citationstartpage424
dc.relation.citationvolume13
dc.relation.ispartofjournalJournal of Marketing Analytics
dc.rights.accessrightsinfo:eu-repo/semantics/openAccess
dc.rights.localAbierto (Texto Completo)
dc.subjectCustomer experience
dc.subjectGeneration Z consumers
dc.subjectRetail experiences
dc.subjectPeer-to-peer interaction
dc.subjectPeace of mind
dc.subjectConsumer behavior
dc.subjectRetail marketing
dc.subjectService management
dc.titleCorrection: Do peer-to-peer interaction and peace of mind matter to the generation Z customer experience? A moderation-mediation analysis of retail experienceseng
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.type.driverinfo:eu-repo/semantics/article
dc.type.redcolhttp://purl.org/redcol/resource_type/ART

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