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Organizational learning, quality and safety culture in patient care: comparing Colombia and the Kingdom of Saudi Arabia

dc.contributor.authorSanta Florez, Ricardo Alberto
dc.contributor.authorMorante, Diego
dc.contributor.authorTegethoff, Thomas M.
dc.contributor.authorBerggrun, Luis
dc.date.accessioned2025-02-25T20:43:31Z
dc.date.available2025-02-25T20:43:31Z
dc.date.issued2024-03-05
dc.identifier.issn1756-669X
dc.identifier.urihttp://hdl.handle.net/10726/5783
dc.language.isoeng
dc.publisherEmerald Publishing
dc.titleOrganizational learning, quality and safety culture in patient care: comparing Colombia and the Kingdom of Saudi Arabiaeng
dc.typearticle
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.identifier.localArt010
dc.rights.localAcceso Restringido
dc.type.versioninfo:eu-repo/semantics/acceptedVersion
dc.identifier.instnameinstname:Colegio de Estudios Superiores de Administración – CESA
dc.identifier.reponamereponame:Biblioteca Digital – CESA
dc.identifier.repourlrepourl:https://repository.cesa.edu.co/
dc.description.abstractenglishPurpose The purpose of this study is to determine the interactions between factors such as organizational learning, feedback about errors, punitive response to errors and communication quality in hospitals in the Kingdom of Saudi Arabia and Colombia when adopting a culture of quality and safety (CQS) in patient care. Design/methodology/approach Based on a literature review, a self-administered questionnaire was developed and used to collect data from 417 Saudi respondents affiliated with hospitals and 483 Colombian respondents at the beginning of the pandemic. Structural equation modeling is used in this study to test the hypothesized relationships. Findings The results show a solid and significant predictive relationship between feedback about errors and the CQS in both countries (Colombia: b = 0.55, p < 0.001; KSA: b = 0.44, p < 0.001), but a very low and insignificant predictive relationship between no punitive response to errors and CQS (Colombia: b = –0.02, p > 0.05; KSA: b = 0.05, p > 0.05). Practical implications This study demonstrates the importance of organizational learning in fostering a CQS in the health-care sector in the Kingdom of Saudi Arabia and Colombia. Recent unprecedented policy actions motivated by the COVID-19 pandemic, such as social distancing, lockdowns and safety practices enforcement, have further highlighted this concern. Moreover, attention to the dimensions addressed in this study is required for accreditation purposes in organizations seeking to promote a CQS. Overall, this research highlights the vital role of safety and quality practices among health-care organizations, which has significant policy implications, especially in the current period of high uncertainty. Originality/value This paper contributes to the theory and practice in the health-care sector by extending the current knowledge of the impact of the quality of communications, non-punitive response to errors and feedback about errors in organizational learning and safety culture, and by presenting a novel, quantitative methodology seldom used for these topics.eng
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.relation.citationvolume16
dc.relation.citationissue1
dc.relation.citationstartpage103
dc.relation.citationendpage119
dc.contributor.orcidSanta Florez, Ricardo Alberto [0000-0003-2584-2928]
dc.contributor.orcidTegethoff, Thomas M. [0000-0003-4007-0508]
dc.contributor.orcidBerggrun, Luis [0000-0002-8489-0818]
dc.type.driverinfo:eu-repo/semantics/article
dc.type.redcolhttp://purl.org/redcol/resource_type/ART
dc.type.coarversionhttp://purl.org/coar/version/c_71e4c1898caa6e32
dc.contributor.scopusSanta Florez, Ricardo Alberto [35243462500]
dc.contributor.scopusMorante, Diego [58136646600]
dc.contributor.scopusTegethoff, Thomas M. [57209661332]
dc.contributor.scopusBerggrun, Luis [37057140100]
dc.description.orcidhttps://orcid.org/0000-0003-2584-2928
dc.description.orcidhttps://orcid.org/0000-0003-4007-0508
dc.description.orcidhttps://orcid.org/0000-0002-8489-0818
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=35243462500
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=58136646600
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=57209661332
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=37057140100
dc.relation.ispartofjournalInternational Journal of Quality and Service Sciences
dc.identifier.urlhttp://www.emeraldinsight.com.cvirtual.cesa.edu.co/doi/10.1108/IJQSS-07-2023-0103
dc.subject.proposalOrganizational learning
dc.subject.proposalCulture of quality and safety
dc.subject.proposalCommunication quality
dc.subject.proposalError feedback
dc.subject.proposalQuality assurance


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