| dc.contributor.author | Losada Otálora, Mauricio | spa |
| dc.contributor.author | Peña García, Nathalie | spa |
| dc.contributor.author | Sánchez, Iván Darío | spa |
| dc.date.accessioned | 2023-06-21T22:23:02Z | |
| dc.date.available | 2023-06-21T22:23:02Z | |
| dc.date.issued | 2020-11-30 | |
| dc.identifier.issn | 1756-669X | |
| dc.identifier.uri | http://hdl.handle.net/10726/5061 | |
| dc.language.iso | eng | |
| dc.publisher | Emerald Publishing Limited | |
| dc.title | Interpersonal conflict at work and knowledge hiding in service organizations : the mediator role of employee well-being | eng |
| dc.type | article | |
| dc.rights.accessrights | info:eu-repo/semantics/restrictedAccess | |
| dc.rights.local | Acceso Restringido | |
| dc.type.version | info:eu-repo/semantics/acceptedVersion | |
| dc.identifier.instname | instname:Colegio de Estudios Superiores de Administración – CESA | |
| dc.identifier.reponame | reponame:Biblioteca Digital – CESA | |
| dc.identifier.repourl | repourl:https://repository.cesa.edu.co/ | |
| dc.description.abstractenglish | Purpose
This paper aims to explore the effects of interpersonal conflicts in the social workplace on various rationalized, knowledge-hiding behaviors in service organizations. This research also examines employee well-being as a mediator to explain the effects of interpersonal conflicts at work on knowledge-hiding behaviors.
Design/methodology/approach
First, relevant literature provided the theoretical basis for the conceptual model that links the core constructs of this research. A quantitative study collected data from 395 employees of a global consulting firm with a branch located in a developing country. Finally, an analysis of the structural equation modeling with MPlus 7 software tested the measurement and the structural model.
Findings
The results of this study suggest that interpersonal conflict at work influences knowledge-hiding and that employee’s well-being mediates this relationship. In other words, employees strategically choose what knowledge-hiding behaviors to use – such as evasion or “playing dumb” – to cope with the lack of well-being caused by high interpersonal conflicts in the workplace.
Originality/value
Although contextual and individual factors may trigger knowledge-hiding behavior at work, the current literature has overlooked the combined effects of such factors, especially in service settings. Knowledge hiding in service organizations is a weakness that can lead to significant economic losses, especially in firms that are intensively knowledge-based. Thus, it is necessary to identify the antecedents of knowledge-hiding behavior to deter low performance in these organizations. | eng |
| dc.type.coar | http://purl.org/coar/resource_type/c_2df8fbb1 | |
| dc.relation.citationvolume | 13 | |
| dc.relation.citationissue | 1 | |
| dc.relation.citationstartpage | 63 | |
| dc.relation.citationendpage | 90 | |
| dc.contributor.orcid | Losada Otálora, Mauricio [0000-0002-1791-9086] | |
| dc.contributor.orcid | Peña García, Nathalie [0000-0002-6594-5940] | |
| dc.type.driver | info:eu-repo/semantics/article | |
| dc.type.redcol | http://purl.org/redcol/resource_type/ART | |
| dc.type.coarversion | http://purl.org/coar/version/c_71e4c1898caa6e32 | |
| dc.contributor.scopus | Losada Otálora, Mauricio [55695829400] | |
| dc.contributor.scopus | Peña García, Nathalie [57202849705] | |
| dc.contributor.scopus | Sánchez, Iván Darío [57204173772] | |
| dc.description.orcid | https://orcid.org/0000-0002-1791-9086 | |
| dc.description.orcid | https://orcid.org/0000-0002-6594-5940 | |
| dc.description.scopus | https://www.scopus.com/authid/detail.uri?authorId=55695829400 | |
| dc.description.scopus | https://www.scopus.com/authid/detail.uri?authorId=57202849705 | |
| dc.description.scopus | https://www.scopus.com/authid/detail.uri?authorId=57204173772 | |
| dc.identifier.eissn | 1756-6703 | |
| dc.relation.ispartofjournal | International Journal of Quality and Service Sciences | |
| dc.identifier.doi | https://doi.org/10.1108/IJQSS-02-2020-0023 | |
| dc.subject.proposal | Interpersonal conflict at work | |
| dc.subject.proposal | Knowledge hiding | |
| dc.subject.proposal | Employee well-being | |
| dc.subject.proposal | Service organizations | |
| dc.subject.proposal | Professional service firm | |
| dc.subject.proposal | Service operations | |
| dc.rights.coar | http://vocabularies.coar-repositories.org/access_rights/c_16ec/ | |
