Listar Artículos y borradores de administración – Working papers por autor "Rodríguez-Castro, Dorys Yaneth"
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The impact of emotional intelligence on operational effectiveness: The mediating role of organizational citizenship behavior and leadership
Santa Florez, Ricardo Alberto; Moros Ochoa, María Andreína; Morante, Diego; Rodríguez-Castro, Dorys Yaneth; Scavarda, Anníbal José (Plos One, 2023-08-02)This article examines the influence of emotional intelligence on organizational citizenship behavior and transformational and transactional leadership, and the impact of these dimensions on operational effectiveness.