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Purchase intention and purchase behavior online : a cross-cultural approach

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Date
2020-06-24
Author
Peña García, Nathalie
Gil Saura, Irene
Rodríguez Orejuela, Hector Augusto
Siqueira Junior, José Ribamar

Citación

       
TY - GEN T1 - Purchase intention and purchase behavior online : a cross-cultural approach UR - http://hdl.handle.net/10726/5072 PB - Elsevier Ltd AB - ER - @misc{10726_5072, author = {Peña García Nathalie and Gil Saura Irene and Rodríguez Orejuela Hector Augusto and Siqueira Junior José Ribamar}, title = {Purchase intention and purchase behavior online : a cross-cultural approach}, language = {eng}, orcid = {Peña García, Nathalie [0000-0002-6594-5940]}, orcid = {Gil Saura, Irene [0000-0002-5758-0806]}, orcid = {Rodríguez Orejuela, Hector Augusto [0000-0003-2865-1748]}, orcid = {Siqueira Junior, José Ribamar [0000-0001-8210-1742]}, scopus = {Peña García, Nathalie [57202849705]}, scopus = {Gil Saura, Irene [26430896600]}, scopus = {Rodríguez Orejuela, Hector Augusto [35739088000]}, scopus = {Siqueira Junior, José Ribamar [57217310396]}, year1 = {2023-06-21T22:23:03Z}, year2 = {2023-06-21T22:23:03Z}, abstract2 = {This article aims to explore the key factors on e-commerce adoption from elements of social psychology, such as attitude, subjective norms, perceived behavioral control, ease of use and perceived usefulness, introducing the study of non-traditional elements like buying impulse, compatibility, and self-efficacy in online stores, contrasting relationships in a cross-cultural environment. The proposed model is tested from quantitative research with a sample of 584 online consumers in Colombia and Spain. The following statistical analyses were conducted: CFA, structural equations, measurement instrument invariance, and multi-group analysis with EQS 6.3 software. The study reveals that self-efficacy in online stores is a key factor in adopting electronic commerce above the cultures studied. Also, there is significant evidence that proves the moderating effect of national culture on several relationships of the model proposed. Results highlight the importance of national culture to understand impulsive buying behavior. The article presents several considerations toward the main elements to generate online purchase intention among consumers in an emerging country and finds substantial differences with consumers in a developed country. Practical implications are made for companies to adopt online channels and expand internationally.}, instname = {instname:Colegio de Estudios Superiores de Administración – CESA}, reponame = {reponame:Biblioteca Digital – CESA}, typedrive = {info:eu-repo/semantics/article}, url = {http://hdl.handle.net/10726/5072} }RT Generic T1 Purchase intention and purchase behavior online : a cross-cultural approach LK http://hdl.handle.net/10726/5072 PB Elsevier Ltd AB OL Spanish (121)
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Abstract
This article aims to explore the key factors on e-commerce adoption from elements of social psychology, such as attitude, subjective norms, perceived behavioral control, ease of use and perceived usefulness, introducing the study of non-traditional elements like buying impulse, compatibility, and self-efficacy in online stores, contrasting relationships in a cross-cultural environment. The proposed model is tested from quantitative research with a sample of 584 online consumers in Colombia and Spain. The following statistical analyses were conducted: CFA, structural equations, measurement instrument invariance, and multi-group analysis with EQS 6.3 software. The study reveals that self-efficacy in online stores is a key factor in adopting electronic commerce above the cultures studied. Also, there is significant evidence that proves the moderating effect of national culture on several relationships of the model proposed. Results highlight the importance of national culture to understand impulsive buying behavior. The article presents several considerations toward the main elements to generate online purchase intention among consumers in an emerging country and finds substantial differences with consumers in a developed country. Practical implications are made for companies to adopt online channels and expand internationally.
DOI
https://doi.org/10.1016/j.heliyon.2020.e04284
URI
http://hdl.handle.net/10726/5072
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  • Artículos y borradores de administración – Working papers [230]

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