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The quality of service and supply chain effectiveness of high-level hospitals in Cali, Colombia

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dc.contributor.authorSanta Flórez, Ricardo Alberto
dc.contributor.authorFerrer Vasquez, Mario Alfredo
dc.contributor.authorCalvo, Erick
dc.contributor.authorPinzón Gómez, Elisa María
dc.contributor.authorCardona, Daniel
dc.contributor.authorPico, Sayda
dc.contributor.orcidSanta Flórez, Ricardo Alberto [0000-0003-2584-2928]
dc.contributor.orcidFerrer Vasquez, Mario Alfredo [https://orcid.org/0000-0002-3075-6074]
dc.contributor.orcidCalvo, Erick [0000-0002-3588-1317]
dc.contributor.scopusSanta Flórez, Ricardo Alberto [35243462500]
dc.contributor.scopusFerrer, Mario A. [23978099000]
dc.contributor.scopusCalvo, Erick [57200617340]
dc.contributor.scopusPinzón Gómez, Elisa María [26433722000]
dc.contributor.scopusCardona, Daniel [59393783300]
dc.contributor.scopusPico, Sayda [59205270400]
dc.date.accessioned2025-02-25T20:43:31Z
dc.date.available2025-02-25T20:43:31Z
dc.date.issued2024-07-02
dc.description.abstractenglishThe service supply chain aims at managing the adequate flow of information, processes, and capacity across its members to provide product service that meets customer expectations. This study focuses on healthcare organisations' need for supply chain coordination to deliver quality services. Based on previous experiences in the literature, we examine the interrelatedness of elements such as updated technologies (technological innovations) in the form of e-business and medical solutions using the internet. Additionally, lean practices, human capital, and their impact on building an effective supply chain and, therefore, the delivery of quality services are examined. The study's objectives were to discuss and report through a detailed methodology the evaluation of critical hypotheses found during the literature review process, particularly applicable to the health sector in Colombia and Latin America. Initial findings from the structural equation modelling analysis show that the use of technologies has no impact on lean practices, quality of the service, and building an effective supply chain. This study shows the relevant role of human capital in delivering an effective supply chain when organisations implement technological innovations affecting service quality.eng
dc.description.orcidhttps://orcid.org/0000-0003-2584-2928
dc.description.orcidhttps://orcid.org/0000-0002-3075-6074
dc.description.orcidhttps://orcid.org/0000-0002-3588-1317
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=35243462500
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=23978099000
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=57200617340
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=26433722000
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=59393783300
dc.description.scopushttps://www.scopus.com/authid/detail.uri?authorId=59205270400
dc.identifier.doihttps://doi.org/10.1504/IJBPM.2024.139413
dc.identifier.eissn1741-5039
dc.identifier.instnameinstname:Colegio de Estudios Superiores de Administración – CESA
dc.identifier.issn1368-4892
dc.identifier.localArt006
dc.identifier.reponamereponame:Biblioteca Digital – CESA
dc.identifier.repourlrepourl:https://repository.cesa.edu.co/
dc.identifier.urihttp://hdl.handle.net/10726/5779
dc.language.isoeng
dc.publisherInderscience Publishers
dc.relation.citationendpage564
dc.relation.citationissue4
dc.relation.citationstartpage543
dc.relation.citationvolume25
dc.relation.ispartofjournalInternational Journal of Business Performance Management
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.rights.localAcceso Restringido
dc.subjectTechnological innovations
dc.subjectHuman capital
dc.subjectLean practices
dc.subjectQuality in healthcare
dc.subjectSupply chain performance
dc.titleThe quality of service and supply chain effectiveness of high-level hospitals in Cali, Colombiaeng
dc.typearticle
dc.type.coarhttp://purl.org/coar/resource_type/c_2df8fbb1
dc.type.coarversionhttp://purl.org/coar/version/c_71e4c1898caa6e32
dc.type.driverinfo:eu-repo/semantics/article
dc.type.redcolhttp://purl.org/redcol/resource_type/ART
dc.type.versioninfo:eu-repo/semantics/acceptedVersion

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